Quality management ensures that all company’s activities are efficient. ECM has been supporting for a long time its customers on quality management issues. By delegation ECM helps define the control of processes and focuses on setting up the integrated means to achieve more consistent quality between actors and all the activities to develop a product.

ECM has a total quality management approach and engage with its partners in raising their awareness of quality in order to detect any flaw, work with greater consistency and measure their improvements:

• Quality assurance : project / product / system,

• Review of performance indicators,

• Lean / improvement tools : 8D, 6σ,
LEAN, KAIZEN…

• Change management,

• Support and implementation of
standards :
- Quality Management (ISO 9001, EN9100,
CMMI…),
- Management environnemental (ISO 140001),

• Health and safety management at work,

• Systems reviews.

Quality improvement is improving the reliability of achieving an operational outcome.

Lean Manufacturing, process control improvements, risks assessment and integrated logistics support are complementing the ECM’s basic offer which is already focused on continuous competitive intelligence and the deployment of new organization arrangements.